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New decision, Albanian banks to notify customers on any changes

New decision, Albanian banks to notify customers on any changes
In case conditions in offering their products and services change, banks have an obligation to inform their customers individually. This has been made possible thanks to a new decision, which provides changes in the current regulation over the transparency of the banking sector.

The decision also states that customers must be informed at least 15 days before these changes are applied.

“In any case, the conditions of the contract cannot be changed without the consent of the customer”, the decision further states.

Meanwhile, the new measures also include the right of customers to complain against banks, defining the responsible procedures and structures that receive these complaints. /balkaneu.com/

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